• The Office of Indigenous Engagement (OIE) vision is to build a national society in which First Nations peoples’ voices are heard and heeded; their knowledges and cultures recognised and celebrated.

    By using these principles, I’ve seen better learner engagement and retention, with positive feedback on the effectiveness of the courses.

    • Engaging with community partners

    • Advocating on behalf of First Nations peoples

    • Developing opportunities

    • Innovating on established circumstances and leading new possibilities

    • Protecting cultural knowledge and values

    • Cultural Sensitivity: Materials should respect cultural traditions and reflect Indigenous perspectives.

    • Language Barriers: English may not be the first language, so materials should be clear or translated where needed.

    • Relevance: Content must align with community needs and real-life experiences.

    • Access and Digital Literacy: Limited access to technology or internet can be a barrier, requiring offline or low-tech solutions.

    • Learning Styles: Indigenous communities may prefer oral traditions or storytelling over text-heavy content.

    • Trust: Historical mistrust of formal education systems means involving community leaders is essential.

    • Historical Trauma: Content should be sensitive to the impacts of colonization.

    • Community Involvement: Engage First Nations educators in the design and delivery of materials.

    • Flexible Learning: Self-paced or blended learning options help accommodate community obligations.

    • Representation: Ensure First Nations voices are represented in the materials.

    • Rotterdam School of Management

    • Chartered Institute of Environmental Health

    • STEP.org

    • ·National Federation of Retail Newsagents

  • Reasons why I’d be good for the job

    • Excel at visually engaging content

    • Great at designing infographics and interactive content

    • Strong understanding of Layout, Composition & Design Principles

    • Ability to learn and adapt to new software

    • Natural ability to guide viewers through story

    • Great at simplifying complex information and breaking it down into digestible information

    • Strong time management skills

    • Extensive experience building brands and creating a consistence identity

    • Eager to learn new skills and become experienced in this field of work

  • I love projects where I have to turn complex information into engaging, visual content. I understand that well-designed learning materials improve student outcomes and I think my design skills would help make education more engaging and accessible for diverse learners.

    • I’m not 100% sure if full time would suit my schedule but would certainly be open to it initially until I wrap my head around the position and my responsibilities.

    • Would you offer some remote work? I have found that having that flexibility does suit my family life and also helps me stay productive and focused.

    • Hopefully this could be something we could discuss further if I am offered the position?

  • I’d expect a salary in the range of at least $90 to $95 initially.

    Of course, I’m open to discussing the full compensation package, including benefits and any other factors that come into play. Ultimately, I’d like to find a number that works for both of us and reflects the value I can bring to the team.

  • I begin by reviewing all the information to understand the scope and requirements. I then create a detailed timeline and itemize each task to ensure nothing is overlooked. To stay organized, I use project management software like Monday.com, which helps me track progress and collaborate effectively. In my previous roles, I've found this tool particularly useful for managing complex projects.

  • By setting clear, achievable goals at the start, breaking them down into smaller tasks, and tracking my progress.

    I find it motivating to see milestones reached, no matter how small. I also seek feedback early and often, which helps me stay on track and feel that my work is meaningful.

    • I learn new software by exploring it hands-on

    • I use tutorials or guides to build confidence and focus on the key features I need for my current tasks.

    • If I hit a roadblock, I ask peers for tips, helping me learn faster and apply the tool effectively.

  • I’m most proud of my ability to take risks and adapt my work around my family life. Over the past 20 years as a graphic designer, I’ve managed to balance my career with raising three children. On top of that, I started and ran a successful retail business with two locations, alongside a website coordinating over 120 local small businesses and crafters. One of my proudest achievements was opening a store in the City Heart—within just three weeks! I negotiated the space, designed and fitted out the store, handled marketing, and managed staffing, all while balancing family life. It was a whirlwind, but it really taught me how to work efficiently and manage multiple priorities.

  • I’m not entirely sure, but the learning and training field has really caught my interest lately. It’s the only area I’d consider transitioning from my freelance career for.

    I see a real need for skilled professionals in this field, especially in our region and being someone with that expertise would be really beneficial.

    I’m excited about the potential impact I could have in this area.

  • Probably getting too caught up in the details, especially when I’m working on a project I’m passionate about.

    But I’ve been working on managing my time better by setting clearer goals.

  • There were a couple of factors. First, the compensation didn’t quite reflect the value I was contributing to the company. Second, the commute from my rural location to the northern side of Mackay became difficult to manage, taking up a lot of my time and impacting my work-life balance. I’m excited about this role because it addresses both of those concerns, and it also offers the opportunity to learn a new skill, which I find really exciting.

  • I’ve worked with LMS platforms on two healthcare projects: one for patient education and the other for staff training.

    For the patient education, I used Squarespace to design an easy-to-navigate website with interactive guides for at-home care.

    For staff training, I created engaging training modules on Thinkific, using quizzes and videos to improve learning and track progress.

    Both projects were a success—the patient guides helped reduce readmissions, and the staff training boosted engagement and compliance.

    RANGE ALLIED HEALTH
    JILLIAN BALLANTYNE

  • I’ve worked with Squarespace and Thinkific to create online courses, and while this was my first time using these platforms, I adapted quickly to their user interfaces. I actually enjoy the challenge of learning new software. I was able to design and organize content, create engaging visuals, and add interactive elements.

    I’ve also worked briefly with Moodle in a staff capacity, so I’m familiar with it, even though I haven’t used it as much as the others.

    Overall, I’m comfortable picking up new software quickly, and I find it easy to adapt to different systems.

  • I’d focus on making sure my learning materials are accessible and inclusive for all users.

    • Screen reader-friendly and using contrast

    • Alt text for images

    • Subtitles for video

    • Mobile accessibility

    • Easy to navigate

    • Make learning more inclusive

  • I haven’t worked with many SMEs directly, but I’ve collaborated with Marketing Specialists across various clients. One example was working with our regional council on their Economic Report. They insisted on heavy text and complex stats, making the document overwhelming.

    My role was to transform that data into clear, engaging infographics while ensuring accuracy. I listened to their concerns, created visual prototypes, and explained how data visualization improves clarity.

    In the end, we replaced dense text with charts and infographics, making the report more engaging and accessible—which was well received by both the council and the public.

  • Firstly I’d start with breaking content down into smaller manageable chunks to help learners progress.

    I’d include interactive elements and assessments so learners can check their understanding and stay engaged.

    And make sure everything is clear, accessible and aligned with our goals.

  • I first make sure to listen and understand their concerns. Then, I like to show examples of how the changes could improve the learning experience and show them visual prototypes to help them see how the changes will work in context.

    This approach helps open up a constructive conversation, and by addressing their concerns, I can usually get their buy-in and successfully implement the changes.

    • I start by breaking the content into smaller, digestible sections, using headings and bullets for clarity.

    • I incorporated visual elements like infographics, icons, and diagrams to help illustrate key points.

    • I also added interactive quizzes and summary sections to reinforce learning and keep learners engaged throughout the module.